Outline

How IT can produce business outcomes

1. Breaking out of the traditional time vs. cost. vs. risk "trade-off" game
2. Aligning with the business

   a. Getting alignment

   b. Business Service Management

   c. Maintaining alignment

   d. Optimizing alignment

3. The role of automation in achieving business outcomes
4. Implementing best practices and standards-based frameworks

   a. ITIL

   b. ISO 9000

   c. Six Sigma

5. Measuring and reporting on business outcomes

   a. Business-centric metrics/KPIs

   b. Role-based dashboards

6. Lifecycle approaches to cross-functional IT challenges

   a. Change management

   b. SOA

   c. Application performance and management