Outline

From HP Software Business Outcomes Wiki

[edit] How IT can produce business outcomes

1. Breaking out of the traditional time vs. cost. vs. risk "trade-off" game
2. Aligning with the business

   a. Getting alignment

   b. Maintaining alignment

   c. Optimizing alignment

3. The role of automation in achieving business outcomes
4. Implementing best practices and standards-based frameworks

   a. ITIL

   b. ISO 9000

   c. Six Sigma

5. Measuring and reporting on business outcomes

   a. Business-centric metrics/KPIs

   b. Role-based dashboards

6. Lifecycle approaches to cross-functional IT challenges

   a. Change management

   b. SOA

   c. Application performance and management